PERSONAL DATA – PRIVACY POLICY

This Privacy Policy aims to inform you about the use made of personal data that we may collect under the conditions explained below.

Data Controller

The personal information collected via the website www.happywool.com and in HAPPYWOOL stores is processed by the company PP YARNS & CO, a Simplified Joint Stock Company with a share capital of €2,482,000, whose registered office is located at ROUBAIX - 139 Rue des Arts, registered with the Trade and Companies Register under number 887 797 512 represented by Mrs Constance de Polignac.

Data Protection Officer

For any questions regarding our personal data policy, you can contact our data protection officer by mail at the following address:
PP YARNS & CO / DPO - 139 rue des Arts - 59100 ROUBAIX or by email dpo@happywool.com

Purposes and Legal Basis of Processing

The data we collect has specific purposes.
This collection and the purposes for which the data is collected are authorized by regulation as they are based on a legally defined basis as follows:

- Contractual Basis
Creation of a customer account online or in store
Order and delivery management
After-sales service management
Billing
Payment
Financing
The requested elements are essential for processing your order

After your purchase, we may send you advertisements.
You can oppose this at any time either by clicking on the link at the bottom of our email communications or by sending STOP to the free number specified in the SMS.
At the time of your purchase, you can oppose it by unchecking the "I accept to receive emails and SMS from PP YARNS" box.

- Legitimate Interest
Placement of trackers and cookies during browsing on the site for audience measurement and tracking your navigation on our site to optimize site capabilities, without identifying the user by Happywool.
Placement of cookies and trackers for functional and technical purposes (management of cookie consent for example)
Fraud prevention, especially during payments
Refusal of these trackers could restrict your navigation on the site.

Customer satisfaction survey following an order
Development of anonymous statistics
Abandoned cart reminder (data retention time XXXXX)

- With Your Consent
Sending newsletters
Loyalty program management
Placement of trackers and cookies, notably for developing statistics and profiles to address targeted advertisements
Placement of cookies and trackers for audience measurement
AB Testing
Participation in contests (data retention time: XXXX)

- Legal Obligation
Management of digital receipts: legal obligation not to systematically print receipts (L 541-15-10 Environmental Code)
Product recall management (Article L423-3 Consumer Code, additional retention duration of 3 years in case of product recall starting from the product recall)

Data Recipients

Our marketing services, warehouses, and after-sales service will have access to your personal data.
PP YARNS & CO uses subcontractors and partners for the execution of certain services. These may have access to your personal data in the following cases:

- Order management (preparation and dispatch of orders)
- Marketing and advertising agencies
- Secure payment on the website and mobile apps
- Fraud prevention and recovery of unpaid debts
- Dispatch of your orders and parcels
- Customer relationship management, phone calls, possible recordings, and postal mail sending
- Personalisation of websites and mobile app content
- Technical maintenance and development operations of the website, internal apps, and information system
- Collection of customer reviews
- Dispatch of commercial prospecting emails and mobile notifications

PP YARNS & CO ensures that its partners take all necessary measures to guarantee the security and confidentiality of your personal data.

Data Transfer Outside the European Union

In case of transfer of your personal data outside the European Union for the execution of the purposes mentioned above, PP YARNS & CO ensures to have a legal instrument allowing this transfer outside the EU ensuring a sufficient level of protection.

Collected Data

To access certain services offered on the website www.happywool.com, we collect and record the data you provide via our forms.
Thus, to create a client space on our site, we ask you to provide: - an email address - a password - your title - your last and first names - your mobile phone number - your complete address - your knitting and crochet level
We also invite you to optionally provide your HAPPYWOOL loyalty card number, date of birth, and landline phone number.

For order placement, in addition to the information provided when creating a client space, we collect purchased items.

If you wish to join the HAPPYWOOL loyalty program, the data provided when creating your client space will be used for your membership.

For newsletter registration, we only collect your email address.
Finally, if you wish to contact our customer service via the "Contact" form on our website, we ask you to provide your email address to be able to respond to you.

For order payment, you will be redirected to our partners' sites (MOLLIE, PAYPAL, KLARNA) who collect your personal data directly without us having access (notably your bank details).

Regarding the interest-free three times payment option you can benefit from thanks to our partner KLARNA, we send them the order amount, cart content, your last and first names...
All bank information is entered directly to this partner.

We invite you to consult our Cookies page for data collected via our cookies and trackers.

Data Retention Duration

In general, personal data collected via the creation of a client space and/or during an order are kept as long as you log in to your client account and/or make purchases on our site.
In case of inactivity on your part for three years (meaning without logging into your client space and/or without placing an order), we will proceed to delete your personal data.
Different retention durations may be indicated to you on a case-by-case basis.

Beforehand, we may contact you if you have left your contact details to know if you wish to continue receiving our newsletters and/or keep your client account and/or maintain your membership in our loyalty program.

Some data may still be retained beyond this 3-year period to comply with our legal, accounting, and tax obligations (for example, invoices will be kept for 10 years).

Your Rights

In accordance with personal data regulations, you can:

- Access the personal data we hold about you.
- Rectify or complete inaccurate or incomplete personal data.
- Request data deletion
- Request a restriction of the processing of collected personal data
- Request the portability of your personal data as far as technically feasible
- Object to the processing of your personal data
- Provide instructions on the fate of your personal data in case of death or incapacity

To exercise these rights or for any questions about this privacy policy, you can send your request to our Data Protection Officer: dpo@happywool.com.
We will do our best to respond to you within a reasonable timeframe. Please also note that any data modification or deletion may take 72 hours.

We may need to verify your identity when exercising your rights.

Product Recall

Despite the care we take with our products, we may need to conduct product recalls to ensure your safety, especially as a preventive measure.
If we have your contact details, we will use them to send you an alert, especially if you have purchased an item subject to a product recall.
You have the option to provide different contact details from those we know, which will only be used in case of product recalls by emailing customercare@happywool.com

Privacy Policy for Minors under 16

The website www.happywool.com is not intended for minors under 16.
We do not knowingly collect or process personal data relating to minors under 16.
If information is nevertheless collected about a minor under 16, the minor's legal representative can contact PP YARNS & CO's Data Protection Officer whose contact details are above to obtain deletion of the data.

Links to Other Sites

Our site contains links to third-party sites (Facebook, Instagram, Pinterest, Twitter or YouTube jungle for recruitment, payment intermediaries, financing partners etc ...). These sites may collect some of your personal data under different conditions from those defined by PP YARNS & CO. We invite you to consult these sites' personal data policies.

Update of the Privacy Policy

PP YARNS & CO may amend this privacy policy. We therefore invite you to regularly review our privacy policy.

CONTACTS

If you have any questions or have not been satisfied with one of your requests regarding your personal data, you can contact our data protection officer by email dpo@happywool.com or by mail PP YARNS & CO / DPO - 139 rue des Arts - 59100 ROUBAIX.

You also have the possibility to contact the CNIL directly in case of a dispute regarding your personal data either through their website www.cnil.fr or by writing to CNIL - Complaints Service - 3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07.